1. Introduction
RFiGi respects the privacy of its users and is committed to protecting their personal data in accordance with the applicable regulations of the Kingdom of Saudi Arabia. This policy explains what data we collect, how we use it, and your rights regarding it.
By using RFiGi, you agree to the practices described in this policy.
2. About Us
RFiGi is a Saudi platform, carefully and professionally designed, drawing on artificial intelligence tools where they serve the user experience, with the aim of easing the daily burden of traffic congestion in the city of Riyadh.
We are committed to helping Riyadh residents move smarter, assisting the relevant authorities and working with them to improve the flow of traffic, and continuously developing our services.
Location: Kingdom of Saudi Arabia — Riyadh
Certified No: FL-244906869
Privacy contact: legal@rfeqi.sa
3. Information We Collect
We collect the minimum information necessary to provide our service:
a) Account Information
- Mobile number (for verification and sign-in)
- Preferred name (optional)
- Vehicle type (to personalize recommendations)
b) Location Information
- Your current location while using the service
- Saved places (home, work, and others)
- Starting point and destination for each trip
c) Usage Information
- Past trips
- Your interactions with the AI companion “RFiGi”
- Your preferences within the platform
d) Technical Information
- Device type and operating system
- IP address
- Error and usage logs
4. How We Use Information
We use your data solely for the following purposes:
- Providing navigation services and suggesting routes
- Estimating arrival times
- Personalizing the experience based on your vehicle and travel habits
- Communicating with you about your account or service updates
- Improving service quality and developing new features
- Meeting regulatory requirements where applicable
We do not use your data for any other purpose without notifying you.
5. Sharing Information
We do not sell, rent, or share your personal data for marketing purposes.
We may share limited information in the following cases:
a) Service Providers
We work with service providers under legal agreements that protect all relevant parties and bind them to keep data confidential and use it only for the agreed services.
b) Regulatory Requirements
We may disclose information upon a formal request from a competent judicial or regulatory authority.
c) Protecting Rights
We may disclose information to protect our rights, the rights of users, or public safety.
6. Data Security
We take appropriate technical and organizational measures to protect your data, including:
- Encryption of data in transit and at rest
- Two-step verification for sign-in
- Restricted access to data for authorized personnel only
- Continuous monitoring of systems and detection of potential breaches
That said, no system can be absolutely secure. If a security breach affects your data, we will notify you in accordance with applicable regulations.
7. Data Retention and Your Rights
Retention Periods:
- Current location: not stored after the trip ends
- Trip history: retained until you delete it or delete your account
- AI companion conversations: not stored as text
Your Rights:
- Access: request a copy of your stored data
- Correction: amend any inaccurate data
- Deletion: delete your account and all your data permanently
- Withdrawal of consent: stop any granted permission at any time
To exercise any of these rights, contact us at: legal@rfeqi.sa
8. Minors
The minimum age to use RFiGi is 18, with a valid driving license.
We do not collect data from anyone under this age. If an account in violation is discovered, it will be suspended and deleted immediately.
9. Policy Updates
We may update this policy from time to time to reflect service developments or regulatory requirements. We will notify you of any material change before it takes effect, and we will state the date of the last update at the top of the page.
Your continued use of the platform after the changes take effect constitutes acceptance of them.
10. Contact
For any inquiry or request related to privacy or personal data:
Email: legal@rfeqi.sa
Location: Riyadh, Kingdom of Saudi Arabia